TBSM is one of industry’s most looked upon product when it comes to service visualization, service level management, SQM and lastly BSM solution. I have worked on TBSM since early RAD 3.0 days when only a handful of folks really worked on it, and a ton of features never worked (for example the mapbuilder.sh 
in RAD 3.0). Times evolved and so has the product, built on features like service templates, service instances, auto-population rules, ESDA and some decent visualization templates. So much about the history, where are we heading! What is the future, what will be the place of TBSM in future, what does TBSM need to do to ‘lead’ not just exist, these are some of the questions, I will be putting my 2 cents into.
Lets bring some context here, the concept of ‘service’ gives most executives a kick and selling TBSM is not really rocket science, when you can view the business scorecard from technology, operations and financial context in a solution, the solution has to sell. But that is just the very first phase, it is the post sales, execution that is the key. We need to put some goals that define the finish line, so what are they – Is it to be able to leverage the solution to it fullest or is it systematic step by step setup of its BSM context and visualization of services, financials and efficiencies? This is the area which is the burning question and all said and done still an area that needs to be addressed together by many stakeholders. So how to make this all happen – is it even possible to have a common TBSM deployment framework which would be generic enough to fit any bill and yet not broad enough to overcommit and under deliver – my belief 100% YES!
To summarize, my experience with TBSM has always been that it requires a ton of specializations and generalizations, understanding the contexts, abstraction layers, encapsulation of information, but still all environments have a common theme. Unfortunately noone has really built a common deployment process framework (1,2,3 step-by-step deploying TBSM). Unless, the users and TBSM services professionals come together and build this framework, the quality of delivery will never be consistent and we will keep bumping into dissatisfied clients. Shout out for TBSM deployment framework, not from the PDU teams but from the services professionals, users and process analysts who deal with reality on a day to day basis.
